Quick Bio

Lauren Brumfield is the Account Manager at Reclaim Hosting, a web hosting company geared towards higher education. She serves as an Advisory Board Member for Carnegie Mellon's "Digits" and spends her free time building websites for her small web design business, Lauren Ashley Designs.

 

Interests

Digital Literacy, Domain of One's Own, Website Design, Account Management and growth, PHP, System Administration.

 
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Education

 

University of Mary Washington, Virginia

B.A. ENGLISH: CREATIVE WRITING
Aug. 2011 - May 2015, Cum Laude

 

advanced studies in england, uk

ENGLISH LITERATURE
Studied Fall 2013 in Bath, England and Oxford University

 

Continued Learning + Certifications


Lynda Courses, Online

PHP with MySQL Essential Training, Summer 2017.
Managing DNS Essential Training, Summer 2017.
CompTIA A+ (220-901): 5 Networking, Summer 2017.

Google X Coursera, Online

Technical Support Fundamentals, March 2018 • Certification URL
 

AWARDS


Free-Lance Star Scholarship

$7,750 Received January 2015
Demonstrating leadership skills relating to online journalism.

 

Dean's List

Spring 2014
Fall 2014
Spring 2015

 

 

EMPLOYMENT

 

Reclaim Hosting, Account Manager

June 2018 - Present • Remote

Founded in 2013, Reclaim Hosting is a web hosting company tailored primarily to higher education. // Responsible for management of sales and relationships for Reclaim Hosting accounts, including regular correspondence, invoicing, client training, and traveling as needed. Responsible for overall project management at Reclaim Hosting including updates to our task management software, assigning tasks where appropriate, and keeping track of where we are on projects to see them through to completion. Primary coordinator and key decision-maker for company projects including but not limited to several workshops, conferences and marketing campaigns. Design and maintain project websites, and curate content for social media accounts and email newsletters. Monitor support requests that come from Reclaim Hosting customers.


 

Reclaim Hosting, Operations Manager

June 2015 - June 2018 • Remote & Fredericksburg, Virginia

Primary coordinator and key decision-maker for company projects including but not limited to several workshops, conferences and marketing campaigns. Design and maintain project websites, and curate content for social media accounts and email newsletters. Travel to colleges and universities at their request to offer thoughtful discussion and in-person training in regards to digital literacy in the classroom. Monitor support requests that come from Reclaim Hosting customers, and have answered roughly 2,500 support tickets with 99% satisfaction rate since accepting position. Contribute to producing and maintaining support documentation in the form of written guides and video tutorials. Implemented several tools like Asana, SuiteCRM, Google Drive, and KinHR to establish and organize the internal workings and policies of the company. Created the on-boarding process for new employees. Worked remotely for the first year and a half of this position. Highly experienced in working in a fast-paced, start-up environment. 

 

 

Lauren Ashley Designs, Freelance Web Designer

2012 - Present • Remote

Design websites, logos and other graphics for clients, which includes brainstorming sessions with the client, working on photoshop, handling customer content, multiple rounds of revisions, and hand-coding portions of the site to meet the needs of the client. Train customers on WordPress and Squarespace platforms using demo websites to teach beginner and/or advanced material. Set up contractual website maintenance agreements with clients to handle software updates, security checks, minimal formatting changes, and content migration. 


 

UMW Division of Teaching & Learning Technologies, Student Aide Supervisor

June 2014 - May 2015 • University of Mary Washington

Supervised all student aides at the Information Desk in UMW's Hurley Convergence Center. Created and implemented policies for student aides, handled their work schedules, and acted as a liaison between the students and the DTLT Team. Contributed to the design and management of UMW's Convergence Center website. Curated content to help market & advertise the launching of Domain of One's Own, UMW's most recent online endeavor at the time, along with other building events, policies and products. Helped design check-out system that allowed students to rent school supplies, video, camera and microphone equipment. 


 

The Big Issue Foundation & Magazine, Intern

Aug.. 2013 - Dec. 2013 • Bath, England

The Big Issue Foundation is an initiative that helps homeless individuals learn to make and save money, understand the workings of a microbusiness, and gain advice on restarting their lives. The individuals buy The Big Issue Magazines in bulk and then sell them to the general public for a profit. Worked closely with the individuals that came to the office every morning to buy magazines, and additionally with the local homeless shelter to be able to provide proper relief and advice for the homeless. Assisted with editing of articles for the Foundation's Newsletter, which was published quarterly in The Big Issue's magazine. Created weekly bulletin for The Big Issue office, and handled a multitude of small tasks that aided in the overall success of the organization's day-to-day life.


 

Veritas Vineyard & Winery, Event Staff

May. 2011 - Aug. 2015 • Afton, Virginia

Catered to guests and that attended formal gatherings and elaborate events including but not limited to weddings, New Years Eve masquerade balls, funerals, holiday brunches, and Summer concerts. This position also involved bartending, setting up and breaking down the event, and working with Vineyard owners, event coordinators and third-party businesses.

 

 

Technical Skills

 

Roll mouse over color wheels to determine fluency. Assume 0 - 100% proficiency scale.

Computer Languages

Server Administration

Website + Graphic Design

 

Other Notable Proficiencies:

Squarespace • iMovie • Audacity • Microsoft Office Suite • Markdown • HTML5 • Blogging • Spanish (Limited Working Knowledge) • Social Media Marketing • Creative Writing • Copyediting • Customer Service • Project Management • Public Speaking

 

 

Professional Activity

 

Faculty Talks & Training Workshops

 

University of Pittsburgh & Carnegie Mellon University, Digits Advisory Board Meeting

Aug 7-9, 2018 • Pittsburgh, Pennsylvania

Counsel on new technologies that make it increasingly easy to publish, share, reproduce, and archive complex digital materials that can be sustained in a unified and flexible way.

 


Stanford University, Digital Preservation Workshop

May 14-15, 2018 • Palo Alto, CA

The purpose of this workshop was to bring together Stanford University Press authors and technologists in digital scholarly publishing to advance thinking on archiving and preservation.



Open Education Research Conference | "Digital Literacy: Reclaiming Your Space"

April 18-19, 2018 • Bristol, England


Workshop of One's Own, Spring 2018

March 15-16, 2018 • Fredericksburg, Va

Two day administrator-focused, intensive workshop for University liaisons running Domain of One's Own on their campus. This workshop differed from Fall 2017 event in that it was primarily focused on case studies and implementation strategies.


Colgate University, Fall 2017

November 8-9, 2017 • Hamilton, NY

Two day faculty training workshop to get university members up and running Domain of One's Own. In addition to system overview, the workshop covered common troubleshooting fixes, site syndication domain transfers, SPLOTs can application case studies.


Workshop of One's Own, Fall 2017

November 2-3, 2017 • Fredericksburg, Va

Two day administrator-focused, intensive workshop for University liaisons running Domain of One's Own on their campus. Workshop covered various technical topics like SSO Integration, Security and Site Hacks, Cloudlinux, DNS, and cPanel/WHM & WHMCS APIs.


Muhlenberg College, Fall 2016

October 13-14, 2016 • Allentown, PA

Two-day brainstorming session & workshop to ensure the success of Domain of One's Own with Digital Learning Team, students and faculty members on campus. We envisioned ways to make a Terms of Service feel empowering, how to push the importance of a digital identity across the college, and how web syndication can warp our sense of reality.

 

Projects & Events

 

Reclaim Roadshow, Invited Speaker & Workshop Lead

Nov. 8-9, 2018 • Skidmore College, NY

The idea behind the Reclaim Roadshow was to provide both applied training and concrete examples of both administering and teaching with Domain of One’s Own. It also represents the first regional event in which folks using Domains can highlight their work while other schools interested can get an in-depth sense of what it means to run a Domains program for their campus.


Domains 17 Conference, Lead Coordinator

June 5-6, 2017 • Oklahoma City, OK

Designed and coordinated an out of state Reclaim Hosting conference with 80+ attendees. Planning phase lasted 1 year; implementation phase lasted 4 days. Contributed to the design of the conference theme. Created event website and managed promotional social media accounts and hashtags. Handled call for proposals, registrations, and acceptance/rejection notifications. Created email templates, and was in charge of relaying information to all speakers and attendees. Scouted multiple venues, catering and entertainment ahead of time, and was primary contact and coordinator for all third-party companies and contracts. Worked closely with venue staff on event layout. Contributed largely to the design of a functional, 3 track, conference itinerary. Oversaw printing of flyers, registration information, and name tags. Delegated tasks to volunteers during event. Implemented unique system for dinners to make sure all guests were looked after.

 

Recently Built Websites

 

 

Extracurriculars 

 

Virginia Society of Ultrasound, Marketer & Web Designer

Jan. 2016 - Present • Remote & Charlottesville, Va

myvsu.org


 

The Blue & Gray Press, Chief Online Editor

May. 2014 - May 2015 • University of Mary Washington

blueandgraypress.com


 

The Rappahannock Review, Chief Design Editor

Aug. 2014 - Dec. 2014 • University of Mary Washington

rappahannockreview.com


 

The Blue & Gray Press, Assistant life Editor

Jan.. 2014 - May. 2014 • University of Mary Washington

blueandgraypress.com